Terms and Conditions

WARRANTY

ESCULTURA FURNITURE provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (Cth)(“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale.

The period of the Warranty will be 24 months. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by ESCULTURA FURNITURE

(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure. If the furniture was constructed for indoor use and damaged due to exposure to outdoor elements such as rain or sun. (Specific adjustments to production must be made during manufacturing for furniture intended to be used outdoor.)

(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

(e) The product is tampered with in any way.

CONSUMER GUARANTEES

Our pieces come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the ESCULTURA FURNITURE Warranty apply to the consumer guarantees.

Consumer guarantee remedies - If there is a major failure with the product, the customer is entitled to:

(a) reject the product and get a refund;

(b) reject the product and get an replacement, or one similar in value if reasonably available

If there is a minor failure with the product, the customer is entitled, at the election of

ESCULTURA FURNITURE. to:

(a) a refund of the cost of the product;

(b) replacement of the product; or

(c) have the product repaired within a reasonable time.

Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, ESCULTURA FURNITURE is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.

DELIVERY INFORMATION

DELIVERY OPTIONS

  • Premium Full-Service Delivery Only. We ensure that our works are properly delivered and set up in the space. Fee’s to be determined based on order and client location.

Please take note of the following guidelines that apply to all our deliveries:

  • Couriers will not collect or relocate the receiver’s household items to accommodate the new furniture or unpack or remove any waste from the delivery residence other than packaging used for ESCULTURA transport.

  • The consignment will be delivered to the household or business room of choice on ground level or upstairs via passenger lift to higher levels. Access via a spiral staircase may require professional art removalists that will be an additional fee to the client.

  • The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver.

  • Couriers will avoid using handling devices within the house/residence such as hand trolleys. However, they may be necessary in some instances.

WILL IT FIT?

It is your responsibility to check there is sufficient access to your property as well as ensuring the item will fit within doorways and lifts into your room of choice. Clearence’s must be confirmed at time of order.

Dimensions of ESCULTRUA collection are available or will be provided prior to deposit being taken for conformation. If you are concerned about your purchase fitting through doorways, or within lifts or stairwells, please reach out to our team with any additional measurements you have and they may be able to help guide you. We cannot be held accountable for ensuring the purchased items will fit within your residence upon delivery.

STORAGE

Please note, if you need to have your items stored by us please advise us of this prior to placing your order, so the appropriate notes can be applied to your invoice and your order does not ship early. We can store your purchase for a maximum length of 2 months. If there is no prior agreement for storage, we will dispatch the order once it has been completed and at our warehouse. If your intention to have items stored is not mentioned upfront and the order is dispatched, no changes can be made and you will be required to accept the delivery. 

CLEANING AND MAINTENANCE

ESCULTURA FURNITURE is covered and finished in micro-cement and lime, natural materials that develop unique variations over time. These variations are part of the character of your furniture piece.

General Care:

  • Clean with a dry or damp (with water only) cloth.

  • Wipe spills immediately.

  • PH Neutral cleaning products can be used, the product should be used sparingly and completely wiped off after use.

  • Do not use abrasive cleaners, cleaners with citric acid, or high-alkaline products.

  • Outdoor pieces: Cover when not in use and store indoors during extreme weather. Exposure to direct sunlight may alter the colour, so protection is recommended.

Improper care may void the Warranty.

CHANGE OF MIND POLICY

We do not accept returns or cancellations for change of mind.

There are remedies available to you under the ESCULTURA FURNITURE Warranty and applicable statute under Australian Consumer Law for faulty products or warranty related claims. In this instance, returns for warranty or faulty product are available for up to 24 months. Please CLICK HERE for our full Warranty and Consumer Guarantees. If there is a desire to resurface the furniture with an alternative colour this can be facilitated for a fee.

DELIVERY INFORMATION

LEAD TIMES

As a local and artisanal brand with all made-to-order pieces, we work hard with our team to ensure our pieces are lovingly made within a shorter lead time for our clients. Each piece is made especially for you, and requires a precise yet dynamic coordination of moving parts. In the instances where there may be delays, we will always communicate this with you to assist in managing the process.

Any delivery date or date range provided to you is an estimate only. We will use reasonable endeavours to meet the estimated delivery date, however products may be delivered within a reasonable period of that date. In these circumstances, and subject to our obligations under the law (including those described below), we will not be liable for any loss or damage, however it arises, if the products are delivered within a reasonable time after the estimated delivery date.

HOME DELIVERIES

Once your order has been completed and is at our warehouse, it will be dispatched to our delivery partners within 3-7 business days. For insurance reasons, we do not allow for warehouse collections.

We use third party delivery partners who will contact you directly once your order arrives at their depot. Delivery times are dependent on each delivery partner.

A more accurate delivery estimate will be provided to you by our delivery partners once your order is ready to be shipped. Please be mindful that you will be required to be present to accept the delivery, we do not accept authority to leave. Our deliveries are strictly Monday - Friday and exclude public holidays.

If you have any questions or would like further support or advice on your delivery or product lead times, please to contact our team at hello@escultura.com.au

You will be contacted via call or text from our delivery partners to arrange delivery. Delivery charges and estimated date of delivery will depend on where your order is being delivered. Products can only be delivered within Australia and it is the customer’s responsibility to ensure the correct delivery address and access details are provided to ESCULTURA FURNITURE before dispatch.

If you’re unable to accept a delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee must be paid before re-delivery can be booked.

INTERNATIONAL DELIVERY

We do not offer international shipping at this stage. We cannot allow for warehouse collections, nor are we able to assist with freight forwarding overseas. This may change at a later date.

AFTERSALES SUPPORT

Please contact us at hello@escultura.com.au for any product warranty or post deliveries enquires.

In order for us to review and process your claim, please provide the below required information in their relevant fields below. Providing this information ensures your claim will be assessed more quickly and efficiently:

  • Photos of the product including any faults or defects with the product including; A close up photo of the fault or defect

  • Descriptions of the fault or defect with the product

  • The product name and colour (found on your invoice)

  • Sales order number (found on your invoice)

  • Date of purchase and delivery

It is important that all goods are inspected within 48 hours of receipt of goods. Transit damages must be reported with 48 hours of receipt of goods and customers must adhere to the claims process, including proof of damages.